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Ricketts, John A 1952-

Reaching the goal : how managers improve a services business using Goldratt's theory of constraints / John Arthur Ricketts . -- 1a ed. . -- Upper Saddle River, NJ : IBM Press, 2008 . -- xxv, 369 p : ill ; 24 cm.

Nota de bibliografía : Incluye referencias bibliográficas e índice.

Nota de contenido : Part I: Foundations: Chapter 1 Introduction 3 ; Chapter 2 Services On Demand 15 ; Chapter 3 Theory of Constraints 33. -- Contenido: Part II: Applications: Chapter 4 Resource Management 67 ; Chapter 5 Project Management 91 ; Chapter 6 Process Management 119 ; Chapter 7 Finance and Accounting 157 ; Chapter 8 Marketing and Sales 193. -- Part III: Implementation: Chapter 9 Strategy and Change 221 ; Chapter 10 Implementation and Technology 253 ; Chapter 11 Conclusion 281. -- Part IV: Appendixes: Appendix A Resource Optimization 309 ; Appendix B Process Simulation 325 ; Appendix C Throughput Accounting for Software 339
.

ISBN: 0132333120

MATERIAS (Temático):
Industrias de servicios--Mercadeo
Servicio al cliente

Clasificación Dewey. No.: 658.812 / R424r

EXISTENCIAS:
Libro Colección General / Ej.1 / 0000000080296 / Central Bogotá / 658.812 R424r
Libro Colección General / Ej.1 / 0000000080296 / Central Bogotá / 658.812 R424r