TY  - BOOK
AU  - Ricketts,John A
TI  - Reaching the goal: how managers improve a services business using Goldratt's theory of constraints
SN  - 0132333120
U1  - 658.812 22
PY  - 2008///
CY  - Upper Saddle River, NJ
PB  - IBM Press
KW  - Industrias de servicios
KW  - Mercadeo
KW  - Servicio al cliente
N1  - Incluye referencias bibliográficas e índice; Part I: Foundations: Chapter 1 Introduction 3 ; Chapter 2 Services On Demand 15 ; Chapter 3 Theory of Constraints 33. -- Contenido: Part II: Applications: Chapter 4 Resource Management 67 ; Chapter 5 Project Management 91 ; Chapter 6 Process Management 119 ; Chapter 7 Finance and Accounting 157 ; Chapter 8 Marketing and Sales 193. -- Part III: Implementation: Chapter 9 Strategy and Change 221 ; Chapter 10 Implementation and Technology 253 ; Chapter 11 Conclusion 281. -- Part IV: Appendixes: Appendix A Resource Optimization 309 ; Appendix B Process Simulation 325 ; Appendix C Throughput Accounting for Software 339
UR  - http://www.loc.gov/catdir/toc/fy0802/2007025839.html
ER  -