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| 005 | 20140210115319.0 | ||
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_aUGC _cUGC |
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_222 _a658.812 _bR424r |
| 100 | 1 |
_aRicketts, John A _d1952- |
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| 245 | 1 | 0 |
_aReaching the goal _bhow managers improve a services business using Goldratt's theory of constraints _cJohn Arthur Ricketts |
| 250 | _a1a ed. | ||
| 260 |
_aUpper Saddle River, NJ _bIBM Press _c2008 |
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| 300 |
_axxv, 369 p _bill _c24 cm. |
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| 504 | _aIncluye referencias bibliográficas e índice | ||
| 505 | 1 | _aPart I: Foundations: Chapter 1 Introduction 3 ; Chapter 2 Services On Demand 15 ; Chapter 3 Theory of Constraints 33. -- Contenido: Part II: Applications: Chapter 4 Resource Management 67 ; Chapter 5 Project Management 91 ; Chapter 6 Process Management 119 ; Chapter 7 Finance and Accounting 157 ; Chapter 8 Marketing and Sales 193. -- Part III: Implementation: Chapter 9 Strategy and Change 221 ; Chapter 10 Implementation and Technology 253 ; Chapter 11 Conclusion 281. -- Part IV: Appendixes: Appendix A Resource Optimization 309 ; Appendix B Process Simulation 325 ; Appendix C Throughput Accounting for Software 339 | |
| 650 | 1 | 4 |
_aIndustrias de servicios _xMercadeo |
| 650 | 1 | 4 | _aServicio al cliente |
| 856 | 4 | 1 |
_3Tabla de contenido _uhttp://www.loc.gov/catdir/toc/fy0802/2007025839.html |
| 942 |
_2ddc _h658 _cBK |
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_w2010-08-03 _p0000000080296 _r2010-12-01 _40 _00 _6658_812000000000000_R424R _968751 _bUGC _10 _o658.812 R424r _d2010-08-03 _t1 _70 _cGEN _g87300.00 _yBK _s2010-06-22 _l3 _aUGC |
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