| 000 | 00536nam a2200217 4500 | ||
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| 001 | 7460 | ||
| 008 | 110215s1990 a gr 000 0 spa u | ||
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_aUGC _cUGC |
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| 041 | 0 | _aspa | |
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_a658.812 _220 |
| 245 | 1 | 3 | _aLa excelencia en el servicio |
| 250 | _a1a ed. | ||
| 260 |
_aBogotá _bLegis _c1990 |
||
| 300 | _a236 p. | ||
| 650 | 1 | 4 | _aServicio al cliente |
| 700 | 1 | _aAlbrecht, Karl | |
| 700 | 1 | _aBradfor, Lawrence J. | |
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| 005 | 20190814225300.0 | ||